Medicaid rules are changing.

Manage My Case is an online portal run by the Illinois Department of Healthcare and Family Services (HFS) or Medicaid Illinois. Manage My Case allows you to stay informed on the status of your benefits and manage your case information, all with fewer trips to your local benefits office (opens in new tab).

To get started, first create a login. Then link your benefits account.

Once you are logged in, you can review important information. You can:

• Check your renewal date
• Review your information
• Check for notices from the State
• Check upcoming appointments and reschedule

You can also make changes. This includes updating your information and turning in forms. You can:

• Submit your Medicaid renewal
• Change your address
• Change your income
• Report expenses
• Upload work documents
• Request exemptions

These links will take you to websites run by HFS.

Your renewal materials will ask you for information about your family and finances. You may need to provide documents for some items. You will likely need:

• The name, date of birth, and Social Security number of each person in your household who is on your plan
• The immigration status for anyone in your household who is not a U.S. citizen
• Information about your household’s income. This includes money earned from a job or any child or spousal support you get. You may need to include pay stubs or other documents with your form
• Information about your household’s assets. This includes how much money you have in the bank
• Information about your monthly expenses. This could include your housing costs, utility bills, and any daycare expenses
  • You may also need information about your work, school, or volunteer activities. Starting January 1, 2027, some adults may need to meet this new federal requirement to keep their Medicaid. Learn more about recent changes to Medicaid renewals, including renewal every 6 months for some groups.

Learn more about what you may need from the Illinois Department of Healthcare and Family Services (HFS) or Medicaid Illinois.

These links will take you to websites run by HFS.

Under the new federal law, “medically frail” means you have a condition that impairs your ability to work.

You may be considered medically frail if you have a:

• Substance-use disorder (SUD)
• Disabling mental disorder
• Physical, intellectual, or developmental disability that significantly impairs your ability to perform one or more activities of daily living
• Serious or complex medical condition

People who are blind or disabled (as defined in Section 1614 of the Social Security Act) are also considered medically frail.

Additional exemptions apply, as determined by the Illinois Department of Healthcare and Family Services (HFS) or Medicaid Illinois.

For a complete and up-to-date list, visit hfs.illinois.gov (opens in new tab).

• Medical Benefits for Asylum Applicants and Torture Victims (AATV). This includes people who:
  • Receive services through a federally funded torture treatment center
  • Have filed for a T Visa, a U Visa, or Asylum, who have a pending appeal, or who are a family member included in an application for one of those visas
• Victims of Trafficking, Torture, or Other Serious Crimes (VTTC)
• Health Benefits for Immigrant Seniors (HBIS)
• Violence Against Women Act (VAWA) petitioners

If you don’t know which Medicaid coverage group you’re in, don’t worry. We’re here to help.

Here are a few places you can find that information:

Notices
Mail from the Illinois Department of Healthcare and Family Services (HFS) or Medicaid Illinois, including Notice of Decision, Redetermination paperwork, or processing of a change.

HFS Manage My Case
Find the last 12 months of notices. Log in to Manage My Case and go to the “Case Summary” or “Benefit Detail” tab.